Last updated: October 2026
Operator: RSW Digital Ltd (company no. 08499015), 3 The Mill, High Street, Stourbridge, England, DY8 4FA. Contact: support@whoosh.video
1. Your first Pro payment
If Whoosh is not right for you, ask for a refund within 14 days of your first Pro payment and we will give you all of it back. There are no forms to fill in and we will not ask why.
2. Renewals
If a renewal charge catches you by surprise, contact us within 7 days of the charge and we will refund it in full.
3. How to ask
Email support@whoosh.video from the address on your account and say which payment you mean. You can also use the link in your Paddle receipt.
4. How the money comes back
Refunds go back to the original payment method through Paddle, our merchant of record. Most arrive within 5 to 10 business days, depending on your bank. The refund includes any VAT or sales tax you paid.
5. What happens to your plan
When a payment is refunded in full, your subscription is cancelled and your account returns to the free Starter plan. Your campaigns and videos are kept, within the Starter limits. Download anything you need before you ask.
6. Cancelling without a refund
You can cancel at any time under Upgrade, then Manage billing or cancel. You keep Pro until the end of the period you paid for. After the first 14 days we do not refund part of a billing period that has started.
7. Your legal rights
Nothing here limits your rights under consumer law, including any right to cancel within 14 days if you live in the European Union or the United Kingdom.
8. Questions
Write to support@whoosh.video and a person will answer.