Customer stories, in the customer’s voice.
Add a link to a follow-up email, a receipt or a QR code on the counter. Customers record a short video and a star rating. You get quotes, clips and a highlight reel for the website.
Star ratings, transcripts and downloads included
Free to start. No card, no app, no IT ticket.
Share your experience
Happy birthday, Sam!
Store team · Bristol
Cheers for covering my shift, Sam.
Delivery team · Leeds
Customer campaigns, ready to send
From a testimonial request to a support follow-up. Each has a rating question you can switch off.
Video testimonial
The problem, what changed, the result. Thirty seconds you can publish.
What people are asked
- 1Describe the problem you had before working with us.
- 2Explain how we helped and the results you achieved.
- 3Keep it authentic — 30–60 seconds works well.
Product feedback
What they use it for, what works, what to fix, plus a rating.
What people are asked
- 1What do you use it for?
- 2What is working well?
- 3What should we improve?
Support follow-up
How the ticket went, in the customer’s words, with a rating.
What people are asked
- 1What did you contact us about?
- 2Did we solve it?
- 3Anything we could have done better?
Unboxing
First reactions on camera, straight from the doorstep.
What people are asked
- 1Say your name and what you ordered.
- 2Open it on camera and give us your first reaction.
- 3Who would you recommend it to?
Thank a customer
Your team says thanks to a long-standing customer, on video.
What people are asked
- 1Say your name.
- 2Say what they did and why it mattered to you.
- 3Keep it simple and sincere.
Fewer surveys, more usable feedback.
Higher response than a form
A face and a question get answered where a ten-question survey gets closed.
Content you can publish
Consent is collected before recording. Download the clip, quote the transcript, or cut a reel.
Lands where you work
Send every new video to Slack, to HubSpot through Zapier, or to any tool with a webhook.
Testimonials from a QR code on the counter
Owner, independent bike shop
- The problem
- Great word of mouth, nothing on the website. Asking customers to write a review later never worked.
- What they did
- A testimonial campaign printed as a QR code by the till. Customers scanned it while the bike was being wrapped and recorded 30 seconds.
- What happened
- Twenty-two videos in the first month. Six are on the homepage and the rest run on the shop’s social feed.
Real moments from real teams.
From the warehouse to the ward and the shop floor, anyone can record in about a minute.
What customer teams say.
A QR code by the till. Twenty-two customer videos in the first month, and six of them are on the homepage.
Watching a customer explain what they use it for beats any survey chart. The roadmap meeting starts with three clips now.
The follow-up link after a ticket gets a rating and thirty seconds of context. Agents hear the thank-yous themselves.
Free to collect your first testimonials. Pro to publish them.
Customers never see a price or a sign-up. You upgrade when you want your brand on the page and the videos in your CRM.
Enterprise
For brands collecting customer video at scale, with legal and security sign-off.
- CRM and helpdesk integration via API and webhooks
- DPA, security review and consent terms to your policy
- Single sign-on and a dedicated account manager
- Extended retention for your content library
Questions from customer teams.
Can we publish the videos customers send?
Yes, when the campaign asks for it. Customers accept your terms before recording, so you can say exactly how the video may be used. Download the clip or quote the transcript.
How do customers find the link?
A QR code on the counter, packaging or receipt, a button in a follow-up email, or a link from your support tool. Each campaign has its own short link and printable code.
Does it work with our CRM or helpdesk?
Zapier and webhooks connect the tools you already use. Each new video can create a note on the contact, post to Slack, or trigger the next step.
Can we include a rating with the video?
Yes. Turn on the star rating and write your own question. You get the score alongside the clip and the transcript.
Can we brand the recording page?
On Pro the page carries your logo, colours and a custom link, so it reads as part of your own experience rather than a third-party form.
Still have questions? Get in touch →
Want more detail? Browse our guides →
Ask your next happy customer for 30 seconds.
Create the campaign, print the QR code, put it where they will see it.