Updating your payment details
Updated October 8, 2026
- 1
To start a paid plan, open the avatar menu at the top right of your dashboard and choose Upgrade to Pro.
- 2
Pick monthly or yearly, add a promo code if you have one, and click the Upgrade button. The secure Paddle checkout opens, where you enter your card. Paddle is our reseller and adds any VAT or sales tax that applies in your country.
- 3
To change your card, cancel, or get an invoice, open Upgrade in the dashboard and choose Manage billing or cancel. For anything else, contact us and say what you need.
Cancelling
Open Upgrade in the dashboard and choose Manage billing or cancel. Paddle’s billing page opens, where you can cancel in a few clicks. You keep Pro until the end of the period you have paid for. If the button does not open for you, contact us and we will cancel it. When a paid subscription ends, the account returns to Starter and Starter’s limits apply, including its 30-day video retention.
Invoices and receipts
Paddle emails a receipt for every payment, and your invoices are on the billing page behind Manage billing or cancel. If you need anything else for expensing or bookkeeping, contact us from the email address on your account. The Your data download in the avatar menu also includes your payment history.
Something wrong with a charge?
If a charge looks incorrect, contact us with the date and amount and we’ll look into it.
Was this article helpful?