The invite link isn’t working

Updated October 8, 2026

Check the campaign is still open

If a campaign has passed its end date (Expert schedules only) or been deleted, its link stops accepting recordings and shows a "Campaign not active" page instead. In your dashboard, a scheduled campaign shows Closed or Opens with a date, and a deleted one is in Trash, where you can restore it for 30 days. To reopen a scheduled campaign, change or clear Active until — see Closing, reopening, and deleting a campaign.

Check the link was copied in full

Some chat apps and email clients wrap long links across lines, which can truncate them when copied. Re-copy the link directly from the campaign’s Share tab rather than retyping or forwarding a link that’s already been pasted elsewhere. If you changed the campaign’s custom address (Pro and above), the old link stops working, so send people the new one.

A blank or endlessly loading page

Usually a connectivity issue on the recipient’s end — ask them to refresh, or try opening the link in a different browser. If it persists for multiple people, contact us with the campaign link so we can check on our end.

Corporate firewalls and VPNs

Some corporate networks block camera/microphone access or video uploads at the network level, independent of anything Whoosh or the browser does. If a link works on personal wifi or mobile data but not on a work network, that’s usually the cause — try a different network, or ask the recipient’s IT team to allow whoosh.video.

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Creating & Managing Campaigns